Are you an independent or multi-location restaurant business owner looking to uplevel your digital marketing efforts to enhance your customer experience and increase your profitable revenue?

If so, then you might want to consider getting started with GoGoGuest.

GoGoGuest is a next generation digital marketing platform for the restaurant and food service industries that sell in-store, online or both.

GoGoGuest helps businesses and brands extend the value of their technology stack to:

• Understand your target audience
• Acquire, engage and convert potential customers
• Increase the engagement of existing customers throughout their lifecycle with your brand
• Grow your profitable revenue!

Our next generation digital marketing tools are used by growing and innovative brands to help them efficiently grow brand awareness, understand their target audience, create and send personalized email marketing and sms marketing campaigns, sell personalized and curated meals online and measure the performance and results of each campaign.

Here's how you can get started with GoGoGuest:

1. Choose a plan

To get started with GoGoGuest, the first step is to choose a plan that fits your needs, then sign-up for an account. For businesses with 25 or more locations, please contact Sales for pricing.

2. Customer success and onboarding

Once you have signed up, our customer success team will reach out with your personalized onboarding plan, which is a list of clear action items that will cover:

• your brand's graphic design materials (logo, color palette)
• images / photography from the brand /property we're onboarding
• authorization for integration with your restaurant systems
• access point hardware requirements (if you're using our Captive portal technology solution)

3. Implementation timeline

The GoGoGuest team implements and onboards a multi-location brand within 7-10 business days. The onboarding experience is 100% completed virtually and is a self-guided experience with human support, this includes:

• Merchant approval*
• Integration authorization with your restaurant systems
• Submission of your graphic design assets (logo, color palette)
• Shipping and installation timeline of hardware access points**

*Required for merchant partners using the GoGoGuest Express Commerce solution.

**Hardware access points is not included in any GoGoGuest plans. Merchants would need to purchase and install their network hardware from Cisco-Meraki or Ubiquiti.

4. Virtual training

Our customer success team is available to provide 30-minute virtual training sessions for multi-location businesses and customers who are on our Growth and Enterprise plans.

If you're an independent business in need of a digital marketing expert to help optimize your marketing efforts, please consider our Email Marketing Expert plan or Digital Market Expert plan.

5. A dynamic CRM for all your customer data

Our data management solution and ecosystem of integrations gives your restaurant business access to your latest customer data.

This means, you can grow your restaurant brand's customer lists in one place, similar to a customer relationship (CRM) solution. Each customer profile is updated every 24-hours with new campaign or purchase behavioral data.

Everytime a customer profile meets one of your customer segment rules, that customer profile enters a customer journey s designed to meet their interests.

For independent restaurant businesses, our data management offering is available for Growth and Enterprise plans.

6. Create and send deeply personalized email campaigns

Are you looking for a more robust email marketing platform to create and send engaging and hyper-targeted email marketing campaigns, and customer journeys?

GoGoGuest partners with the best-in-class email marketing providers so you can create and send email marketing campaigns and customer journeys that are personalized. Next generation personalization is no longer just about adding a customer's first name or last name, it means means so much more than that.

With GoGoGuest data management and audience management tools, combined with our best-in-class email marketing solutions, businesses can:

• Capture data and grow their lists from different customer engagement channels including your POS (point-of-sale), website, guest WiFi captive portal, eCommerce website, loyalty rewards and other third-party applications
• Access unlimited data fields for any customization need
• Create dynamic customer segments and event data tags. Here are a few examples:
  
• Demographic information
• Psychographic information
• Frequency of visit
• Locations visited
• Products purchased, products frequently purchased together
• Purchase data patterns
• Loyalty reward points
• Loyalty registration date
• Campaign engagement data
• Sales channel data tags (in-store, online, third-party)
• Service daypart tags
• Catering data tags
• List source data tags

Design customer journeys on email marketing and SMS marketing that align with your brand's customer experience strategy. A few examples include:

• Store or website activation customer journeys
• Welcome journeys (in-store, online)
• Newsletter sign-ups and activation
• Landing page sign-ups and activation
• Post-visit surveys (Check our integrations page for survey tools.)
• Product specific customer journeys
• Birthday or anniversary customer journeys
• Loyalty reward milestone customer journeys
• Catering journeys
• In-store and eCommerce order confirmation journeys
• In-store and eCommerce payment confirmation journeys
• In-store and eCommerce subscription confirmation journeys
• In-store and eCommerce win-back journeys

Access to beautiful and responsive email template collections that you can customize for your brand.

• An easy to use drag and drop no code email tempalte editor tool.
• You may also choose to create your own HTML / CSS email templates from scratch.

A few other features we love about our email marketing platform:

• Content personalization by audience
• Inbox testing
• Mobile previews
• Send-time optimization
• Send-time by time-zone
• Visual worldview reports

For plans with SMS marketing, features include:

• A unique 1-800 number for your brand
• SMS number application workflow that meets the telecom compliance standards
• SMS link shortener that meets the telecom industry standard
• An SMS chat widget that you can easily embed on your website
• Mobile landing page templates
• SMS marketing automation templates
• SMS messaging templates
• SMS contact groups or segments
• SMS campaign advanced scheduling by time-zone
• Keyword automation features
• Integrations with your social media channels (Instagram, Facebook and Google Business)
• Campaign deliverability reports
• Usage reports

7. Measure your email and SMS campaign engagement, and sales performance

Our Boost, Growth and Enterprise plans includes campaign performance and sales performance reports and analytics. Here are a few samples:

• A/B testing reports and analytics
• Engagement metrics (opens, clicks, undelivered)
• Sales performance by sales channel (in-store, to-go, pick-up, catering, third-party apps)
• Sales performance by location
• Sales performance by product
• Payment metrics by a first time guest
• Payment metrics by repeat guests
• Payment metrics by campaign engagement
• Payment metrics by campaign conversion
• Market basket analysis reports

Enterprise plans include 5 additional custom reports and analytics at no cost.

8. Email marketing with a marketing co-pilot

Growth and Enterprise plans gain access to an AI email marketing co-pilot so you don't miss out on the opportunities to increase brand awareness and drive revenue with your audience. Still unsure about which solution or service is best for your business? Please book a demo.

9. Express Commerce (in beta)

Expand your pick-up and to-go sales channels with GoGoGuest Express Commerce. This solution is currently in beta and is on limited access to our customers.

Please send an email with the following information to join our waitlist.

• Full Name
• Business Name
• Business email address
• Best Phone to contact you
• Role

Need more help? Learn how to contact support.